HelpHub

Start by opening HelpHub, pasting a public link, and watching it learn from your pages. Point it at docs, pricing, policies, blog posts, or an existing help center; it ingests content and builds a searchable knowledge base automatically. Next, choose a widget theme, add your logo and custom domain, and drop the embed snippet wherever you need support. Use roles to control who can edit, approve, or publish content. Editors can write or refine articles in the rich text editor, store them in the document library, and preview how answers appear before going live—no code required.

Day to day, you’ll work from a single inbox. Incoming questions are grouped by intent with suggested replies you can accept or tweak. Attach guides, link to documents, or create a new article on the spot if coverage is thin. Maintain consistent voice and citations using the style editor (APA/MLA/Chicago/Turabian/IEEE) for anything you publish. The recommendation engine improves over time: tag content, and the assistant will surface the most relevant pieces for similar questions later. Run syncs on a schedule or on demand to keep answers aligned with policy changes, product updates, and release notes.

Deployment is flexible. Share a personalized URL as a standalone help portal, embed the assistant in your app, or route email auto-replies to it to reduce repetitive tickets. Configure handoff for edge cases: send billing questions to finance, escalate technical issues to engineering, or open a ticket in your help desk when confidence is low. The assistant handles many conversations at once and stays available around the clock, ensuring users get guidance even when your team is offline. The analytics dashboard highlights trending topics, gaps, and deflection rates so you know what to write next and where to improve.

Put it to work across teams. A SaaS company syncs API docs to give developers code-ready answers and troubleshooting steps. An online store links shipping, returns, and sizing pages to resolve order questions before they reach support. A university connects admissions FAQs and assigns editors to revise seasonal information. Content teams draft tutorials, keep files organized in document management, apply house tone via style rules, and publish in clicks. With white labeling, the experience matches your brand everywhere, while role management preserves clean approvals and tight editing rights.